Privacy policy

Last updated: July 2018

This Privacy Policy (“Policy”) serves to inform the users of the website (“Site”) of our policy pertaining to the collection, use and disclosure of information that the users may provide.

Valneva Austria GmbH (“Valneva“, “we“, “us” or “our“) has created this Policy in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and use practices for the Site.


Valneva recognises its responsibility to protect Personal Data. “Personal Data” means personally identifiable information, i.e. any information relating to an identified or identifiable individual, such as your name, birthday, gender, address, email address, phone number, health information, and comments or enquiries you have made about our products or services when such comments or enquiries are linked to you or any other information of similar nature.

This Policy applies to individuals who use our Site, whether they are consumers, patients, health care professionals and others within the health care or pharmaceutical industries (“you” or “your“), and explains how we collect, use, disclose and otherwise process and protect your Personal Data. This Policy further includes a description of your data privacy rights as a data subject.

By using this Site or otherwise supplying us with your Personal Data, you agree that we may use any Personal Data you have given, in the manner stated below.

1. Personal Data

The purpose of the Site is to provide travelers with contact details of vaccination centers and health care professionals nearest to their address. You only have to provide the postal code of your address and your travel destination to use the search engine of the Site, but no further information is required. Thus it is important to note that no Personal Data is collected through your use of the Site.

However, if you decide to contact us directly at our contact details provided under Section 14 of this Policy, we may collect Personal Data e.g. your name, address, telephone number, email address, voluntarily provided by you. Some of this information may relate to your health, which is particularly sensitive. We may also collect information relating to adverse events.

2. Data Controller

A Data Controller is the one determining the purposes and means of the processing of Personal Data. Valneva Austria GmbH, with its principal place of business at Campus Vienna Biocenter 3, 1030 Vienna, Austria, will collect and process your information as Data Controller.

3. Legal Basis for Processing

Valneva processes your Personal Data on defined legal grounds. If you decide to contact us directly you give us your consent that we may process your Personal Data to answer your enquiry. Furthermore, Valneva may have a legitimate interest to process your Personal Data, or there might be a legal obligation that we have to comply with, e.g. reporting of adverse events.

4. Personal Data Collection

We may collect your Personal Data when you request information, or enquire or provide comments about our products and services.

The Personal Data we may collect includes:
  • personal contact information, such as name, birthday, title, address, telephone number, gender, and email address or any other information of similar nature;
  • names and other contact details of patients who use our products and their physicians and, in certain circumstances, sensitive personal data, and patient medical history, for example, where we have received a report of an adverse event;
  • other information with your consent or as permitted or required by law.

Please note that if you wish to subscribe and connect your personal social media account to our Site, e.g. if you would like to share information on your own social media account, certain Personal Data will be shared with us such as Personal Data linked to your profile or your friends profiles on the applicable social media account.

If you are sharing Personal Data of another individual, you guarantee that you have the authority to share that data and give us the permission to process the Personal Data provided in accordance with this Policy.

5. Purposes

Valneva collects Personal Data to reply to your requests, enquiries and comments.
We may also use your Personal Data for other purposes with your consent or as permitted or required by law.

6. Direct Marketing

We will not use your Personal Data for marketing activities unless you have consented to receive marketing communications from us.

7. Transfer of Personal Data and Use of Service Providers

This Site is owned and operated by Valneva in Austria, but the information you provide may be accessible or transferred to our affiliates, vendors or suppliers in other countries, including countries outside the European Economic Area (“EEA”). We may further transfer Personal Data to outside agents or service providers (including affiliates acting in this capacity) that perform services on our behalf and according to our instructions, for example: receipt and administration of certain adverse event or product quality complaints; information technology and/or data hosting or processing services, or similar services.

8. Disclosures

We may disclose Personal Data when required in order to meet legal, regulatory, industry self-regulatory, insurance, audit, security or ethical requirements, including obligations to health and drug regulatory and self-regulatory bodies, physicians, hospitals, or other health care facilities.

9. Security

We take reasonable steps to protect your Personal Data using physical (locked filing cabinets and restricted access to offices), electronic (especially firewalls) or procedural security measures appropriate to the sensitivity of the information. Valneva will take appropriate steps to ensure that Personal Data about you is protected from loss or theft, as well as unauthorised access, disclosure, copying, use or modification.

10. Links to other Websites

The Site may contain links or references to other websites to which this Policy does not apply. Valneva is not responsible for the data collection and use practices of companies or organisations to which the Site may provide links. We encourage you to read the privacy statement/policy of every website you visit.

Valneva makes no representations whatsoever about any other website which you may access through this Site. In addition, a link to a website does not mean that Valneva endorses or accepts any responsibility for the content, or the use, of such website

11. Retention Periods of Personal Data

We will retain your Personal Data only for the period necessary to fulfil the purposes for which it was obtained and as outlined in this Policy or as required by laws and regulations.

12. Cookies

A cookie is a small file that stores Internet settings. Nearly all websites use cookie technology. This technology is downloaded by your Internet browser the first time you visit a website. The next time you access this website from the same device, the cookie and the information stored in it are either sent back to the site that generated the cookie or to a different website to which it belongs. This enables the website to recognize whether you have already accessed the site through this browser and, in many cases, it may then vary the content displayed. Some cookies improve the user experience when you return to a site you have already visited. As long as you use the same device and the same browser, cookies will remember your preferences for the site and make the content displayed more relevant to your personal interests and needs.

Permanent cookies are used on this Site. Therefore, when browsing our Site, you tacitly agree that Valneva installs cookies on your browser. Nevertheless, if you do not want cookies to be installed on your browser, please refer to the section below.

Google Analytics
Valneva’s Site uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") in order to measure the traffic, analyze the audience and the use of the website. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on its servers in the United States. Google will use this information to compile reports on website activity for website operators and to provide other services relating to website activity and Internet use. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. If you do not want to allow the use of cookies in your browser you may refuse the use of cookies by selecting the appropriate settings in your browser. However, in such a case, you may not be able to use the full functionalities of Valneva’s Site. For more information about cookies, including how they are installed and how you can manage and delete them, visit

13. Privacy Policy Changes

This Policy may be revised from time to time. If we intend to use or disclose Personal Data for purposes materially different than those described in this Policy, we will make reasonable efforts to notify affected individuals, if necessary, including by posting the revised Policy on this Site. We recommend that you review this Policy frequently.

14. Information Regarding Your Rights

If you would like to access your Personal Data or get it rectified, updated, erased or transferred to other organizations please contact us at the address below. You also have the right to object or to restrict some processing and, where we have asked for your consent to process your Personal Data, to withdraw your consent at any time and we will stop any future use of your Personal Data (unless there is a legitimate interest that prevents us from doing so).

You may contact us by writing to us at the following address:

Valneva Austria GmbH, Campus Vienna Biocenter 3, 1030 Vienna, Austria

You may also contact Valneva`s Data Protection Officer at:

NOTE: If you are a physician or other health care professional and would like to report an adverse event, please contact

15. Contact the Supervisory Authority

If you have any comments or complaints regarding the way your Personal Data is being handled, you have the right to contact the supervisory authority in your country of residence to lodge a complaint. Please click here to obtain relevant contact information to supervisory authorities:

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